Location: Centerville, OH (Hybrid Considered, Part-Time Considered)

We are seeking an early-career Data Automation Analyst to join our team and play a pivotal role in automating, analyzing, and delivering insights from customer experience (CX) data. This position requires a foundation in SQL, ETL automation, software development (.NET preferred), and AI-driven analytics to enhance customer experience insights and reporting.

The ideal candidate will be passionate about CX analytics and adept at bridging data engineering with AI-driven solutions. They should be curious, eager to learn, and excited to explore innovative approaches to data analysis and automation. They will support the automation of customer survey analysis, NPS/CSAT scoring trends, and key driver insights to provide actionable intelligence for our clients.

Key Responsibilities:

Data Processing & ETL Automation

• Develop and maintain SQL-based ETL processes to extract, transform, and load CX data from multiple sources.
• Automate CX data workflows to streamline reporting and insights delivery.
• Optimize queries for efficient performance on large datasets.

Customer Experience Analytics & AI Integration

• Implement AI-driven predictive models to forecast customer satisfaction trends.
• Use NLP (Natural Language Processing) for sentiment analysis on survey responses and customer feedback.
• Conduct statistical analysis to identify key drivers of NPS, CSAT, and CES trends.
• Develop automated anomaly detection for changes in customer sentiment or survey results.

Software Development for Data Analysis Output

• Build and maintain custom analytics applications in .NET (C#) or Python to visualize and process CX data.
• Develop APIs and integrations between CX platforms, CRM systems (e.g., Salesforce, HubSpot), and AI models.
• Enhance automation of CX reporting using scripting and backend development.

Data Storytelling & Communication

• Transform complex data findings into clear and actionable insights for business leaders.
• Build dynamic reports and interactive dashboards using Power BI or internal tools.
• Collaborate with CX, marketing, and operations teams to translate insights into business impact.

Problem-Solving & CX Process Improvement

• Conduct root cause analysis on negative CX trends and identify areas for improvement.
• Automate reporting processes to improve operational efficiency in CX analysis.
• Support Voice of the Customer (VoC) initiatives by providing data-driven recommendations.

Qualifications:

Required:

• Bachelor's degree in Data Science, Computer Science, Statistics, Business Analytics, or related field.
• 1-3 years of experience in data engineering, analytics, or software development.
• Proficiency in SQL (writing complex queries, stored procedures, and ETL automation).
• Programming skills in .NET (C#, VB) or Python for data processing and automation.
• Familiarity with AI and machine learning applications in CX analytics.
• Understanding of customer experience metrics (NPS, CSAT, CES) and comment analysis.
• Ability to communicate insights effectively to both technical and non-technical stakeholders.

Preferred or excited to learn:

• Experience with NLP techniques for analyzing customer feedback.
• API development and integration experience.
• Experience working with survey platforms.
• Familiarity with predictive modeling techniques for customer retention and sentiment trends.

Why Join Us?

• Opportunity to work at the intersection of data engineering, AI, and customer experience analytics.
• Hands-on exposure to AI-driven data analysis, automation, and predictive modeling.
• Collaborative environment where your insights directly impact CX strategy and business decisions.
• Growth opportunities in data analytics, AI, and full-stack analytics development, including exposure to executive consulting and strategic CX advisory roles.
• Exciting opportunity to design and develop cutting-edge tools that push the boundaries of CX analytics and AI-driven insights.
• Ideal for someone eager to learn, experiment, and think beyond conventional approaches to solving CX challenges.

If you're excited about working on cutting-edge CX analytics, AI-driven insights, and automation, we'd love to hear from you!

Apply today to be a part of our mission to elevate customer experience through data-driven intelligence.

Submit resume to dhilbig@supportexp.com

As an IT professional who thrives on solving complex problems and keeping technology running smoothly, you’ll love working with cutting-edge systems and helping people get the most out of their tech. At Bullen, we believe technology is the backbone of innovation. As a key player in our IT team, you'll have hands-on experience with networks, security, and hardware while ensuring seamless system operations. Whether it's troubleshooting, upgrading systems, or supporting our users, your work will directly impact the success of our company.

Read about the position and apply

Apply with Indeed

Position Description:

Expedient Technology Solutions (ETS) is a rapidly growing managed IT services company located in Miamisburg, Ohio. ETS has developed a strong reputation for providing outstanding customer service by fostering a culture of continued growth, honesty, and WOW through service. We are seeking an Intern with a continuous growth mindset and a desire to gain hands on experience. This position is intended to be the start of your IT journey and provide an internship that leads to growth within the company. The internship program has a rotation in all departments within the organization including Desktop, Help Desk, Infrastructure, and Cybersecurity.

Full Job Description

Click Here to Apply!

Position Description:

Expedient Technology Solutions (ETS) is a rapidly growing managed IT services company located in Miamisburg, Ohio. ETS has developed a strong reputation for providing outstanding customer service by fostering a culture of continued growth, honesty, and WOW through service. We are actively seeking a Cybersecurity Analyst with a continuous growth mindset to join our Cybersecurity team. We strive to recruit and develop teammates that foster our WOW through service culture. We are a drama-free, collaborative work environment and enjoy providing personal and professional growth to all employees. Whether your career goals are in cybersecurity, infrastructure, or penetration testing, we are committed to help guide you on your journey with experience, development, and certifications.
Full Job Description

Click Here to Apply!

Transform Education with Us: Become Our Next Manager, Project Management! As the Manager, Project Management at the University of Dayton, your expertise will shape initiatives, build community, and drive projects aligned with our values, fostering excellence in education and service. This full time position provides great benefits such as health care, dental care, and tuition assistance among others.

The Manager, Project Management will lead the project management team, manage medium and large projects, and act as a liaison between UD divisions and UDit. The role will focus on implementing processes and standards for project management, ensuring successful project implementation and facilitating effective collaboration across teams.

Apply here!

The Miami Valley Regional Planning Commission (MVRPC) in Dayton, Ohio has one full-time (30-40 hours per week) Transportation Planning internship position open during the Summer of 2025 (approximately from May 5, 2025 to August 15, 2025).
Internship Description:
The intern will assist the Transportation Planning and Funding department with various tasks, including:
Development Tracking
Safety Planning
Data Update, Data Analysis, and traffic counting using Geographic Information System (GIS)
Field Surveys/Data Collection
Applicants should possess: knowledge of planning principles and practices; working knowledge of GIS; familiarity with research techniques; and skill in the use of various basic software (word processing, databases, spreadsheets, Adobe Creative suites, etc.).
Minimum Qualifications:
Must be currently enrolled in a degree (undergraduate or graduate) program in planning, geography, engineering, or related field.
Currently in the second year toward completing a Bachelor’s degree program.
Use of a personal vehicle and a valid driver’s license are required for field work during working hours.
Some practical professional experience preferred.
The minimum starting wage for this internship will be $15.00 per hour. To apply, submit a cover letter and resume via e-mail to personnel@mvrpc.org or via postal mail to MVRPC, 6 N. Main St., Suite 400, Dayton, Oh 45402, Attn: Personnel. Use Transportation Planning Internship in the subject field. Application deadline: February 28, 2025.
To learn more about Miami Valley Regional Planning Commission, visit our website: www.mvrpc.org
An Equal Opportunity Employer

As a systems engineer on their team, you'll assess and evaluate combat weapon systems using computer-based analytical tools, including Excel, MATLAB, and the AFSIM framework. This is your chance to develop your skills in critical thinking, data analytics, and operations analysis while gaining mentoring and experience in constructive modeling and simulation of combat operations. 

You have: experience performing analytical assessments of systems, experience with MATLAB, C++, or Perl, ability to follow Operational Analysis principles, theories, and concepts to execute study plans and analysis matrices, ability to obtain a security clearance.

Nice to have: experience performing constructive modeling and simulation assessments (AFSIM), knowledge of U.S. and foreign combat weapon systems, ability to analyze large amounts of raw model output to identify key drivers.

TEKsystems careers

Business Intelligence Analyst for Dayton, OH
Will define requirements by collaborating with business users. Create conceptual and technical
designs. Develop, SQL procedures and views in Microsoft SQL Server Management Studio
based on business logic. Will create and monitor jobs in Microsoft SQL Server Management
Studio to extract data from multiple resources. Utilize SQL Server Reporting Services for data
reporting. Construct data models in Analysis Services for Power BI. Manage deliverables using
JIRA agile website tool. Build dashboards in Power BI for Inventory, Sales, Purchasing, etc.
Utilize Visual Studio for SQL Server Reporting Services. Maintain history using Azure Team
Foundation Version Control. Manage data access tickets using Cherwell Service Management
using SSMS, Power BI, SSRS, Visual Studio, Azure Team Foundation Version Control.
Master’s Degree in Mechanical Engineering or Computer Science/engineering with 3 months
experience required, foreign equivalent accepted, 40 hrs a week, Send resume to Winsupply
Inc., Attn: Michelle Derrickson, it-recruitment@winsupply.com

The City of Kettering is accepting submissions for the position of:

Cybersecurity Analyst

Salary up to $97,926 annually

Medical, dental and vision insurance

OPERS retirement

Vacation, sick, holiday pay and more

Candidates who are interested in this opportunity should apply via our online application portal and attach a resume and cover letter.

Submission deadline is January 13, 2025

The City of Kettering Administrative Systems Department is seeking a dedicated and skilled Cybersecurity Analyst to join our Information Systems team. This is an exciting opportunity for an individual passionate about cybersecurity to play a key role in protecting and enhancing the City’s technology infrastructure.

Position Overview:
Under the general supervision of the Information Systems Manager, the Cybersecurity Analyst serves as the subject matter expert for cybersecurity-related matters. This position is responsible for conducting risk, vulnerability, and compliance assessments at the network, system, and application levels, ensuring the City’s systems meet established security standards and remain protected against evolving cyber threats. This is an onsite position, requiring regular and predictable attendance at our City facilities.

Key Responsibilities:

• Perform risk assessments and implement security measures to address vulnerabilities.
• Monitor and evaluate systems and networks for compliance with regulatory frameworks (e.g., CJIS, PCI-DSS, HIPAA).
• Research and deploy advanced threat detection tools and processes to mitigate cyber risks.
• Manage Endpoint Detection and Response tools, secure device configurations, and maintain asset inventories.
• Assist in security audits, risk assessments, and incident response exercises.
• Stay current with emerging cyber threats, tools, and industry standards.
• Provide occasional support or perform scheduled tasks outside regular business hours.

Qualifications:

• Associate degree in Information Systems, Cybersecurity, or related field (Bachelor’s degree preferred).
• Minimum of two years of experience in cybersecurity or a closely related field.
• Knowledge of cybersecurity frameworks (e.g., CIS Controls, NIST), threat detection methods, vulnerability assessment tools, and incident response strategies.
• Familiarity with CJIS/LEADS security requirements is preferred.
• Strong analytical, problem-solving, and organizational skills with excellent verbal and written communication.

The City of Kettering is an Equal Opportunity Employer

The EnterpriseOne (E1) Business Analyst works with IT and the business to improve business processes and resolve system issues. They work to re-engineer EnterpriseOne or other business systems to increase user productivity. They are the key business systems solution liaison for all Business Users.

United Wheels Inc.