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  • 06/27/2022 12:53 PM | A'zia Garrett

    Job No: 500061
    Work Type: Staff Full Time (1500 hours or greater)
    Location: Dayton, OH
    Category: University Staff
    Department: IT Serv Cntr - 206821
    Pay Grade: VI - Non Exempt
    Advertised: June 24, 2022
    Applications close: July 08, 2022


    Click Here to Apply on UDayton Employment Website

    Join UDit as an IT Service Center Specialist! The UDit team comprises over 90 staff dedicated to providing tools and services for teaching, learning, research and administration. UDit collaborates with faculty, students and staff on innovative IT services to meet the diverse needs of our UD community.

    The IT Service Center Specialist answers incoming IT help desk requests. The specialist will troubleshoot computers and assign service request to appropriate departments. Escalate issues and attempt to resolve at first level by walking the customer through the steps to resolve or assisting with the use of remote management. The ideal candidate will possess a strong mix of both technical and interpersonal skills.


    Minimum Qualifications

    Two or more years of prior customer service experience.
    Excellent written and verbal communication skills with the ability to support customers with a wide range of technical proficiency.
    Strong analytical and problem solving skills.
    Ability to develop creative solutions to technically challenging problems.
    Capable of working under considerable pressure while also managing multiple tasks and priorities.
    Motivated self starter; must be able to work independently and in a team setting.
    Ability to produce consistent, high quality results with significant attention to detail.
    Strong interpersonal, leadership, and team communications skills are essential; must be able to document processes, policies, and procedures in a timely basis.
    Aptitude to provide excellent technical support via the phone, in person or through remote management tools.
    Effective organization, time management, prioritization, follow up and follow through skills.


    Preferred Qualifications

    While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

    Associate's degree or higher
    Prior experience using customer relationship management or work order ticketing systems.
    Two to three years of experience in a technical support role.
    Knowledge of Windows and Mac operating systems Familiarity with Active Directory.
    Experience with Knowledge Centered Support and basic understanding of ITIL best practices Higher education IT support experience


    Special Instructions to Applicants

    To apply please submit a cover letter addressing each minimum qualification and applicable preferred qualifications that you meet.

    A federal court on December 7, 2021, issued a ruling that suspends the COVID-19 vaccine requirement that applies to federal contractors nationwide. With this development, the University will pause any enforcement action against employees who have not complied with the requirement to be fully vaccinated by Dec. 8, 2021 or to have requested an exemption to maintain their employment status.

    The University will continue to monitor the state of the pandemic on campus and in the community as well as developments in federal and state requirements, and also will continue to regularly consult with public health officials and our medical panel. As has been the case throughout the pandemic, our protocols and requirements are subject to change depending on conditions on campus or in our community, and government requirements.


    Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.


  • 06/16/2022 10:01 AM | A'zia Garrett

    Job No: 500037
    Work Type: Staff Full Time (1500 hours or greater)
    Location: Dayton, OH
    Category: University Staff
    Department: University Marketing - 650200
    Pay Grade: A - Exempt
    Advertised: June 15, 2022
    Applications close: June 30, 2022


    Join our fast-paced creative team! The Graphic Designer is a visual storyteller who creates strategic, compelling and inclusive designs that engage and persuade target audiences while advancing the brand and national reputation of the University of Dayton.

    As part of University Marketing and Communications, the Graphic Designer will support the Art Director in advancing the brand and national reputation of the University of Dayton. This position focuses largely on developing advertising and branded graphics to generate awareness about the University, support recruitment of new students and encourage alumni engagement. The Graphic Designer will also support the Art Director in curating our photo/asset library and directing photo shoots. Depending on expertise, the position may also assist with taking photos and developing short videos.

    Diversity, equity and inclusion are among the core values of the Division of University Marketing and Communications. We aim to authentically and intentionally represent all forms of diversity in the UD community in our marketing and communications. The Graphic Designer will help ensure our photos and marketing materials accurately represent the UD community.


    Minimum Qualifications
    - Bachelor’s degree or equivalent combination of education and experience
    - Proficiency in InDesign, Illustrator and Photoshop
    - Strong attention to detail
    - Ability to shepherd projects from concept to completion
    - Ability to develop creative, cohesive and compelling designs, as demonstrated through a portfolio. (Applicants should provide a minimum of 5 design samples via a link to their online portfolio OR a PDF attachment in the application)
    - Time management skills, including the ability to meet deadlines and manage multiple projects simultaneously


    Preferred Qualifications

    While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

    - Two or more years of professional design experience
    - Experience designing pieces across multiple platforms (digital, print, email, web, etc.)
    - Proven experience working within a brand
    - Knowledge of how to design pieces that comply with ADA accessibility standards
    - Proven photography experience (e.g., taking photos, cataloging/managing photos)
    - Proven experience creating motion graphics, video animations/graphics, etc.
    - Knowledge and sensitivity to Catholic and Marianist principles and values, including diversity and inclusion


    Special Instructions to Applicants

    To apply please submit a cover letter addressing each minimum qualification and applicable preferred qualifications that you meet. Applicants should provide a minimum of 5 design samples via a link to their online portfolio OR a PDF attachment in the application.

    A federal court on December 7, 2021, issued a ruling that suspends the COVID-19 vaccine requirement that applies to federal contractors nationwide. With this development, the University will pause any enforcement action against employees who have not complied with the requirement to be fully vaccinated by Dec. 8, 2021 or to have requested an exemption to maintain their employment status.

    The University will continue to monitor the state of the pandemic on campus and in the community as well as developments in federal and state requirements, and also will continue to regularly consult with public health officials and our medical panel. As has been the case throughout the pandemic, our protocols and requirements are subject to change depending on conditions on campus or in our community, and government requirements.


    Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.




    Click Here to Apply on UDayton Employment website!


  • 06/03/2022 1:39 PM | Micah Cooper

    Cedarville University is seeking to hire an IT Support Tier 2 Technician that provides advising, installation, diagnostic, repair and technical support services for university and personally-owned technology and peripherals.  This is a full-time, non-exempt position that reports to the Director of Technical Services. 

    PRIMARY RESPONSIBILITIES:

    This position works as a team member performing assigned tasks and taking proper initiative to resolve the following user issues: 

    • Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client. Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures. Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Provides assistance to users in a professional manner following agreed procedures for further help or escalation. Reviews change requests. Maintains accurate records of user requests, contact details and outcomes. Contributes to the development of installation procedures and standards
    • Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
    • Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.
    • Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring protection of assets and components from unauthorized change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction.
    • Assists in investigation and resolution of network problems. Assists with specified maintenance procedures.
    • Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures. 

    QUALIFICATIONS:

    • Experience in installation and maintenance of computers and related equipment (or an aptitude for such work)
    • Basic working knowledge of computer operation (OS & hardware)
    • Aptitude and willingness to learn thorough diagnostic and repair techniques
    • Qualified applicant must be a born-again Christian with a personal commitment to Jesus Christ
    • Qualified applicant must agree with and be willing to abide by Cedarville University's doctrinal statementcommunity covenant, and general workplace standards.

    Contact Information:

    All official inquiries should be directed to Teresa Day, Director of Staffing Services. Applicants must agree with and be willing to abide by Cedarville University's doctrinal statement, community covenant, and general workplace standards.  

    This position is subject to the University's verification of credentials and other information required by law and Cedarville University policies, including the completion of a criminal history investigation. Cedarville University is an Equal Opportunity Employer.

    Apply Now!


  • 06/03/2022 1:37 PM | Micah Cooper

    The IT Help Desk Support and Training Coordinator provides multi-channel support for individuals who contact Information Technology for assistance.  The coordinator provides tier one help desk functions and coordinates day-to-day activities of the help desk student workers.  The coordinator develops, organizes, and delivers Information Technology training programs to university faculty and staff.  The coordinator also serves as the IT departmental receptionist in the absence of student workers. This is a full time, non-exempt position that reports to the Director of User Services. 

    QUALIFICATIONS:

    • At least one year of education beyond high school or appropriate work experience. Associate’s or Bachelor’s degree in a technology-related field preferred.
    • High level of soft skills including effective communication, oral presentation, active listening, and conflict resolution.
    • Skill in using Internet browsers, Google Applications (email and electronic calendar), word processing, spreadsheet, and presentation software, and multi-line phones.
    • Aptitude for analyzing user problems and determining appropriate solutions.
    • Ability to learn new technologies and prepare instructional materials to train faculty and staff.
    • Ability to write clear and concise technical instructions for a non-technical audience.
    • Ability to complete concurrent tasks with frequent interruptions and with minimal supervision.
    • Skills that apply to working professionally with a variety of people in a variety of work settings.
    • Qualified applicant must be a born-again Christian with a personal commitment to Jesus Christ
    • Qualified applicant must agree with and be willing to abide by Cedarville University's doctrinal statementcommunity covenant, and general workplace standards.

    Contact Information:

    All official inquiries should be directed to Teresa Day, Director of Staffing Services. Applicants must agree with and be willing to abide by Cedarville University's doctrinal statement, community covenant, and general workplace standards.  

    This position is subject to the University's verification of credentials and other information required by law and Cedarville University policies, including the completion of a criminal history investigation. Cedarville University is an Equal Opportunity Employer.

    Apply Now!


  • 06/03/2022 11:22 AM | Micah Cooper

    Cedarville University seeks to hire an Information Security Analyst 1 (ISA1) or 2 (ISA2), depending on experience/education level. This position conducts vulnerability scans and penetration tests on campus systems, operates and monitors network and host-based intrusion detection/prevention systems, recommends security solutions, advises on systems and application-level security configurations, and investigates and mitigates security risks as required.  

    MINIMUM QUALIFICATIONS:  

    ISA1: Bachelor’s degree and experience in technology field pertaining to information/cyber security, prefer degree concentration in: Computer Information Systems, Management Information Systems, Computer Science, Technical Writing or Business.   

    ISA2: Bachelor’s degree and 5 years of experience or equivalent professional experience. Prefer degree concentration in: Computer Information Systems, Management Information Systems, Computer Science, Technical Writing or Business and certification CEH, CISM, CISA. 

     Qualified applicant must be a born-again Christian with a personal commitment to Jesus Christ. 

    CONTACT INFORMATION:

    All official inquiries should be directed to Teresa Day, Director of Staffing Services.  Applicants must agree with and be willing to abide by Cedarville University's doctrinal statement, community covenant, and general workplace standards. 

    This position is subject to the University's verification of credentials and other information required by law and Cedarville University policies, including the completion of a criminal history investigation. Cedarville University is an Equal Opportunity Employer.  

    APPLY NOW!


  • 05/31/2022 4:10 PM | Scott McCollum

    Sinclair College IT is searching for a Manager of Server Based Computing. 

    This position exists to help ensure the availability, efficiency and security of the college’s server, storage, and virtualization infrastructure. This position has technical, managerial and leadership responsibilities to the department and the College. This includes monitoring and diagnosing problems, implementing new capabilities as well as managing staff performing those functions. This Manager works closely with staff throughout the IT department as well as other college decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions.

    https://jobs.sinclair.edu/postings/14555


  • 05/31/2022 11:00 AM | James Alford

    IT Applications Developer (FULL TIME)Montgomery County Data Processing

    Position Summary:  The candidate must be able to provide user with needs analysis, system design, implementation, testing and documentation of systems and executes and supervises projects from design through startup, debug and acceptance. The overall job duty of the Applications Developer is to develop and maintain databases and software applications. The candidate will also often act as a mentor for less experienced team members.

    Duties and Responsibilities

    Successful candidate will support multiple systems from initial system design through enhancing applications to support end users requirements. Responsibilities include analysis, performance monitoring, and diagnosing user needs in determining functional and cross functional requirements.  The individual must be a self-starter capable of managing multiple tasks at the same time while producing high quality results. Knowledge in thorough testing procedures to ensure that systems produces accurate output in a timely manner and that file updating meets agreed upon criteria.
    The overall job duty of the Applications Developer is to develop and maintain databases and software applicationsby evaluating client needs; analyzing requirements and will require some development of software systems. Confirms program operation by conducting tests; modifying program sequence and/or codes. Maintains computer systems and programming guidelines by writing and updating documentation. Contributes to team effort by accomplishing related results as needed.

    Skills

    The candidate should have experience with Oracle and/or SQL Server databases, HTML and a working knowledge of SQL coding. Knowledge of Kronos, Oracle JD Edwards Enterprise One, ColdFusion, MVC, Dynamics 365 integration using REST API’s, Microsoft Common Data Service and Microsoft Power Platform would be helpful but not required. Strong interpersonal and technical communication skills with experience communicating technical information to non-technical personnel is required.

    Desired Experience

    Experience in systems analysis and design, testing, integration and configuration control procedures for business applications systems would be helpful.  The candidate should possess the ability for identification of improvements for designated systems, development of appropriated policies and procedures.  Performs analysis, establishes programs to monitor performance, develops reports, online systems and analyzes user needs to determine functional and cross functional requirements.

    Education/Years of Experience:

    Degree in Computer Science, Information Systems or related fields or equivalent job experience.

    Hourly or annual rate       $ 75,000 -$95,000

    Respond to: Alfordj@mcohio.org

    James Alford

    937-225-4318



  • 04/27/2022 7:16 PM | Robin Poffenberger

    The Washington-Centerville Public Library, a busy mid-sized suburban library serving a population of approximately 56,000 citizens in the communities of Centerville and Washington Township, is seeking a Web Administrator to help us fulfill our Mission and Values and demonstrate our Customer Service Philosophy. Visit https://wclibrary.info/employment/ to view job posting.

  • 04/20/2022 4:16 PM | Dave Hilbig

    Support EXP‘s Data Analyst is a key member of the Innovation & Technology team and will interpret and analyze customer experience data, develop custom reporting, present findings to key internal and external stakeholders.  The Data Analysis will manage data import and export processes and automations. She/he will ensure that all data transfers, reports and analyses are accurate, complete, and produced within the required deadlines. The Analyst will extract data using SQL and data visualization tools in order to design and develop reports from internal data sources to identify, analyze, and interpret data to identify key trends and insight, and develop presentations and make recommendations based on those findings.

    Responsibilities include, but are not limited to:

    Essential Duties and Responsibilities:

    ·        Provides analytical review and interpretation of data elements and effectively communicates findings to client support team, leadership and client executives.

    ·        Analyzes client data including quantitative analysis as well as qualitative text/comment analysis to identify trends and problems and determines root causes.

    ·        Compilation of reports based on analysis, keeping in mind the end user’s requirements or the client’s goals and objectives.

    ·        Presentation of findings in the form of graphs, tables, charts and multimedia presentations including presentation delivery where needed to client and internal stakeholders..

    ·        Identify opportunities for expanding the relationship with clients through stories found in the data analysis for additional research projects, identifying appropriate recommendations for broader or deeper measurement compared to their present state, and/or identifying additional solutions or boosters that will help solve problems uncovered in the analysis.

    ·        Cleaning, transformation and validating of client data for loading into database

    ·        Reviewing and managing automated data transform and load processes

    ·        Resolve data issues identified in the loading process or downstream

    ·        Ensure that software interfaces perform in-line with customer requirements

    ·        Collaborate with other business units for supporting internal and external clients

    ·        Support the new client implementation process and ongoing data optimization efforts

    ·        Reporting of data including conducting detailed analyses using MS Excel or other software, using advanced functions and charting tools

    ·        Participate in the development of data analytic designs and the associated business requirements that will be integrated into software development as part of an Agile team, working in two-week sprints

    ·        Work with product owner and other members of the Agile team to understand business requirements and priorities and assist in the planning process by setting goals and assisting team members

    Education and Experience:

    • Bachelor’s degree or higher in computer science, data analytics, information technology or a related field
    • Previous work experience handling data, reporting, analysis or manipulating
    • Excellent communication skills and the ability to work in a fast-paced environment, both independently and as part of a team
    • Strong analytical and problem solving skills
    • Advanced proficiency with Microsoft PowerPoint, Excel and Access.
    • Familiarity with SQL, including writing queries using Access or SQL Server Management Studio.
    • Experience with analytical or business intelligence software such as Power BI or similar platform.
    • Experience with data integration platform SQL Server Integration Services, a plus.
    • Experience using statistical computer languages such as R or Python for text analysis a plus


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