Description Expedient Technology Solutions (ETS) is a rapidly growing managed IT services company located in Miamisburg, Ohio. ETS has developed a strong reputation for providing outstanding customer service and for being a collaborative, strategic partner. We are looking for an experienced Infrastructure Support Engineer to join our growing team!

Responsibilities • Assist with projects that range from configuring and upgrading firewalls, switches, wireless networks, O365 migrations, server migration/upgrades (physical, virtual, cloud-based, and Microsoft Exchange), backup solution deployment, and cybersecurity solutions for ETS Clients. • Work with junior level team members to provide training and assist with escalations. • As needed, resolve client IT issues and requests over the phone or via remote connection to client systems and infrastructure through our RMM and PSA tools. o Typical client IT issues and requests include active directory, group policy, server, networking (wireless, firewalls, switches), and application liaison support. • Use established processes and procedures to manage your assigned service and project tickets in the RMM system. • Document and record time for all actions taken when working or resolving customer issues in the RMM system. • Participate in the after-hours on-call rotation as the EOC (Engineer On-call). • Perform other duties as assigned.

Technical Skills – Experience with 1 – 2 of the following: • Ability to implement and support Virtualization environments, including VMWare and Hyper-V. • Ability to implement and support Cloud environments, including Office 365, Azure, and/or AWS. • Ability to implement and support Network Infrastructure, including Fortinet, Extreme Networks, and/or Aruba. • Experience supporting complex Wireless Networks, utilizing Extreme Networks/Aerohive and Fortinet. • Experience implementing and supporting Backup/Disaster recovery, utilizing Veeam.

Essential Skills • Effectively communicate with clients and ETS team members. Communication is key to our success. • Be innovative and consultative when collaborating with clients. The value of ETS comes not only from solving the client’s issues but helping to avoid reoccurring issues. • Follow ETS policies, procedures, and service delivery expectations to ensure consistency. • Collaborate with team members on projects and issues as necessary. Provide and receive training as necessary.

Expectations & Professional Growth • Work scheduled hours Monday through Friday 8:00AM – 5:00 PM, with after-hours support and project tasks as needed. Schedule flexibility will be provided as determined by manager for after-hours tasks. • It is expected you will continue to grow as team member through continued education (certification plan), research and study, and interaction with other professionals and leaders. • In addition to working in the ETS office, occasional travel to local customer sites may be required. Reliable transportation is necessary. 

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