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Kathy Vogler, Communications Manager, Expedient Technology Solutions
Early on in my career, I was told by a boss that my intuition was a gift and that I should always trust my guts in every decision I made. That advice has really worked for me most of my life. However, the new reality in a data-driven culture embraces the use of data in decision-making.
“If we have data, let’s look at data. If all we have are opinions, let’s go with mine.” ~ Jim Barksdale; President and CEO of Netscape 1995 - 1999
Maybe my mind captures, cleans and curates meaningful data. But the volume of our organizational data is much more than my job or my thoughts. Our culture is supported by data-driven decision making and the data holds our teams accountable.
The literacy level of any team member to leverage the data at hand and turn that into appropriate decisions is key. Hence a systematic approach to analysis of the data and reporting that is understandable and actionable is of utmost importance. The staggering amount of data that we store and analyse means that we need to meet often to review data findings, choosing what needs to be measured and what metrics will be implemented. Our data wizards have created detailed metrics on our customers’ experience which helps our team deliver wow.
No Departmental Silos Allowed
Departments tend to focus on the data that affects them directly, and rightfully so. But this sometimes creates a logjam and we become ignorant to the language of data that is being interpreted by each team. If we tie every team in an explicit and quantitative level, it helps us to understand if we have enough data for a reliable model to make intelligent decisions. We need to evaluate uncertainty by testing and reevaluating the data collectively. It’s been said that promising ideas greatly outnumber practical ideas. Proof of concepts will determine if the idea is viable in production. The immediate goals directly affect each team member by saving time and avoiding rework with readily accessible knowledge at their fingertips. Metrics should be universal and each team should take ownership of interpreting their data to help the literacy of the enterprise.
Measure what you Should, not what you Can
More data doesn’t guarantee better decisions, but it is always better to start with data. Better decisions almost always begin with better informed teams. And it’s our duty as team members to ask questions. And so I bring up skewed data …
1 Some distributions of data, such as the bell curve or normal distribution, are symmetric. This means that the right and the left of the distribution are perfect mirror images of one another. Not every distribution of data is symmetric. Sets of data that are not symmetric are said to be asymmetric. The measure of how asymmetric a distribution can be is called skewness.
The mean, median and mode are all measures of the center of a set of data. The skewness of the data can be determined by how these quantities are related to one another.
One measure of skewness, called Pearson’s first coefficient of skewness, is to subtract the mean from the mode, and then divide this difference by the standard deviation of the data. The reason for dividing the difference is so that we have a dimensionless quantity. This explains why data skewed to the right has positive skewness. If the data set is skewed to the right, the mean is greater than the mode, and so subtracting the mode from the mean gives a positive number. A similar argument explains why data skewed to the left has negative skewness.
Pearson’s second coefficient of skewness is also used to measure the asymmetry of a data set. For this quantity, we subtract the mode from the median, multiply this number by three and then divide by the standard deviation.
X = mean value
Mo = mode value
S = standard deviation of the sample data
Skewed data arises quite naturally in various situations. Incomes are skewed to the right because even just a few individuals who earn millions of dollars can greatly affect the mean, and there are no negative incomes. Similarly, data involving the lifetime of a product, such as a brand of light bulb, are skewed to the right. Here the smallest that a lifetime can be is zero, and long-lasting light bulbs will impart a positive skewness to the data.
1 Taylor, Courtney. "What Is Skewness in Statistics?" ThoughtCo, Aug. 25, 2020, thoughtco.com/what-is-skewness-in-statistics-3126242.
It’s important to take note of skewness while assessing your data since extreme data points are being considered. Take into consideration the extremes for current logic instead of focusing only on the average which provides a better picture of the future logic. Flawed data analysis leads to flawed conclusions which often result in poor business decisions.
I do trust my instincts, but my reporting to others is much better with statistical data.
Uptime Solutions & Vertiv
It’s not an exaggeration to say the global pandemic created a new healthcare delivery model virtually overnight. Telehealth, previously a simmering patient engagement option, has now erupted.
The global telehealth market is expected to grow dramatically, reaching $266.8 billion by 2026 and showing a compound annual growth rate (CAGR) of 23.4% between 2018 and 2026. The biggest barrier to pre-pandemic adoption was behavioral inertia. Now due to COVID-19, momentum is building toward a marked transformation.
Understandably, most healthcare providers are struggling to keep pace. Existing IT systems, infrastructure, and security and privacy protocols already were stretched or outdated due to the proliferation of diversified healthcare systems. Telehealth adds another layer of complexity requiring new IT strategies and investments.
Read our white paper to learn more about the critical decisions that are looming for healthcare IT managers and chief information officers (CIOs).
Download the White Paper at the Vertiv Blog
Governor's Office of Workforce Transformation
The next round of TechCred opens on June 1st and closes on June 30th at 3:00 p.m.
Ohio businesses can visit TechCred.Ohio.gov to apply and help their employees earn a short-term, technology-focused credential at no cost. Not only can businesses upskill their current employees, but they can upskill those they plan to hire as long as they are on the payroll at the time of reimbursement.
More than 1,100 Ohio businesses have used TechCred, some having used it multiple times, creating the opportunity for 19,841 technology-focused credentials to be earned by Ohio employees.
The results from the April application period will be announced in the near future.
Visit TechCred.Ohio.gov to learn more!
Info-Tech Research Partnership
To provide additional resources for our members, we have formed a new Partnership with Info-Tech Research Group.
Through this relationship, Info-Tech is offering our community complimentary access to specific research and services across a wide range of topics as an additional benefit to members across the Technology First community.
Ensure your IT team delivers measurable results for your organization while networking with a community of peers and access these benefits through Technology First today!
If you are a member, be sure to log in and visit the Tech First Member forum under our Peer Groups tab to receive your complimentary resources!!
WANTED: Area organizations to host a student for 1 week!
Back to Basics Youth Education Center is a free non-profit after school program that focuses on coding and programming in the Dayton area.
This summer, they are holding a 4-week summer program for 5 students in the area. Two of the weeks they are wanting to set up 5-day mini internships with local IT organizations! Would you be willing to sponsor a student for a week?
Please contact: Lawrence Lindsey, Director, Back to Basics Youth Education Center at email@example.com
Every employee affects your organization. The executive leadership team may have the most direct impact on your company culture, but any employee who “leads” can too. While culture revolves around the engagement, environment, atmosphere and success of the company; leadership affects staff confidence and self-worth. Leaders at every level have a responsibility to “be the change you want to see” and to demonstrate the company values in their actions. Technology connects us in increasingly new ways that place a bigger social responsibility on our companies.
If you have a great culture, guard it as the precious foundation of your success. You must hire people who fit your culture. If your employee represents your company through account management, sales, marketing, support staff or even avenues outside of work; you’ll want to make sure that first impression is an accurate and favorable reflection of your company.
Why do you want to work here?
This is a common HR question and a great way to know that the prospective employee has done research on your company and the position. Are they onboard with your values? Do they live your values in their personal life? No one is perfect, but you’ll want to watch for dysfunction, passive-aggressive behavior and the dreaded sociopath. HR and hiring managers will need to look past the surface and see the real person. Some people are fantastic at interviews and can hide their true selves. A deceptive bad hire may slip through and will be very hard on team members and your culture even if they don’t make it to their 90-day review.
We’ve all witnessed that high-performing employee who didn’t fit the culture, often called “cultural vampires.” Even with solid performance, their attitude will be detrimental to the company culture. Maybe you’ve lived the “people don’t leave a company they leave a bad boss” meme. I have. And I felt forced to leave a job I loved and people I respected. A bad boss is hard on the culture. HR may want to look for signs to see if that polished, charming, capable person you are interviewing may be a toxic nightmare for your staff and culture.
A strong culture is distinguished by firmly held core values that are organized, openly shared and permeate throughout the entire staff. Employees will thrive when they know their leaders personally care about their well-being. The five aspects of well-being include physical, social, community, financial and purpose. Focusing on only one or two aspects will miss important opportunities to grow the best workplace culture. Quality leaders demonstrate a genuine interest in promoting the growth of their employees and will collaborate to build career paths and provide the resources needed. By encouraging employees to take risks in order to grow, effective leaders are able to foster a culture of learning and growth. Good leaders incentivize hard work and good behavior, and they promote a vision of the future that is positive and values-based. Strong leadership knows that good ideas and good decisions can come from anywhere.
People are all different, but you need that.
Most companies use some form of personality tests prior to hiring and there are plenty to choose from. Hippocrates suggested that humans had a “persona” in 460 BC and the rise in psychodynamics in the 1800s led to a drastic change in the way we viewed and understood personality in social situations. Sigmund Freud suggested that our behavior and personality are driven by our innate desires and needs. Carl Jung proposed there are four human personality influences: sensing and intuition (irrational or perceiving functions) and thinking and feeling (rational or judging functions). This spurred the popular Myers-Briggs testing. New hire assessments come in many forms and people are pretty used to doing skills assessments, personality quizzes and IQ testing as part of the hiring process.
Those of us who are Technology First Women 4 Technology (W4T) members have had the great opportunity to delve into the importance of creating teams and groups inside of our organizations that encompass all personality types. In 2017 we walked through our DISC (Dominance, Inducement, Submission and Compliance) profiles and in 2021 we virtually worked through our Clifton Strengths self-assessments. I walked away from these meetings with a better understanding of my own strengths, the strengths of my peers and that each personality type requires unique communications. In our differences, we are a stronger team.
The DISC session was focused on building effective teams using complementary styles. You probably get along great with some people and others take all of your energy and patience. In this analysis, all four personalities have a style that determines the way we approach our work and life and defines how we will react to situations and other people. This program is a great way to identify your style and what to look for in others to build highly effective teams. Those teams need to have an even number of people of each type and not be dominated by one certain personality characteristic.
We use this program at work through Innermetrix values with Dave Ramsey’s goal tactics as part of our hiring process and openly share our profiles with the team. I was surprised to see how different my “adaptive” style is from my “natural” style, which I attribute to a large family and strict parents. You can see by my chart that “C” (compliance or caution) goes from 39 natural to 60 adaptive. Whew!
You can use the complete executive summary to understand how employees will approach solving problems, interacting with team members, environmental preferences, expectations and their approach to the pace of their work. Additionally, the results will offer opportunities for developmental growth, motivation, learning styles and communication insights. There is a free assessment, or you can complete the full assessment for $29 per employee.
Focus on strengths and not on your weaknesses.
Clifton Strengths from Gallup breaks talents (strengths) down to 34 themes that fall into 4 different domains (Executing, Influencing, Relationship Building and Strategic Thinking). We are born with innate talents or gifts. The Clifton Strengths Test method, introduced in 2001 by Gallup and created by Don Clifton, concludes that a person experiences more success and satisfaction when they can use their talents in their daily activities. According to Gallup, a focus on weaknesses does nothing to help development, but a focus on strengths will allow you to succeed and continue in situations that others have decided are impossible or extremely difficult. When we create teams with a variety of strengths, the number of tools and talents they have access to increases exponentially.
Of course, completely ignoring weaknesses is not an option. It is healthy to identify the cause of the weakness (education, experience or opportunity) and there is almost always something that can be done about it. StrengthsFinder 2.0 ISBN 978-1-59562-015-6 can be purchased anywhere, I bought mine on Amazon for $17. Each book contains a unique code to take the CliftonStrengths Assessment online. The personality test consists of 177 questions and each should be answered within 20 seconds. The entire test usually takes around 30 minutes. A report is generated based on the answers and clarifies the five strongest themes and summarizes a strengths insight guide.
You cannot change your basic personality type. However, you can, and should, change the aspects of your personality that you are unhappy with to become a more well-rounded person.
Are technical people introverts and sales people extroverts?
2014 was declared the year of the “Introvert Craze” mainly due to the influx of technology in our daily lives and the rapid rise of social media channels. The terms introvert and extrovert are consistently misunderstood and usually show two polarized personalities – the extremely shy and the extremely confident. The truth is that introverts can be as social as extroverts, but when their batteries are drained, they need solitary downtime. Extroverts, on the other hand, need people to recharge their batteries. 2020 memes often showed introverts claiming to have prepped their whole life for the solitude of the pandemic. Has social media given a voice to introverts? Face-to-face socialization gears us for talking while the qualities of listening and thinking are largely ignored. Unfortunately, we may have taken that same thought into social channels too.
The stereotype of tech people being introverts is mostly false. Highly technical people tend to be more capable of being quiet and focused on what they are doing and are proficient at working alone. You won’t get very far in technology without this natural behavior. However, it’s unfair to perceive the extreme when most people are adept at crossing directions and socially adapted and able to handle human interactions. The perfect example of each extreme are the rivals Thomas Edison (extrovert) and Nikola Tesla (introvert). Where would we be without either of those? I believe I am an Ambivert. Anyone who has met me knows I love people and talk to everyone, but what you don’t see is when I’m drained of energy that I prefer to be alone to recharge. I think this is much more common than either of the extremes.
“Company culture is what employees live and breathe every day in the workplace.” ~ Mike Zani, The Predictive Index
Diversity and inclusivity at every level of your organization brings many benefits to your company and to your individual team members. It is important to create a culture where all people feel included and represented -- every department, every team, every project. You must first understand the true personalities of your team members then work to utilize their skills collectively.
Jim Bradley, VP IT, Tecomet & Technology First Board, Past Chair
So, what has it been like being a technology leader during these unprecedented times over the past year? And how has the technology culture changed in the new normal virtual world?
Being a technology leader during the past year has been truly challenging. For many of us, traveling has gone from regular to non-existent, whether that be local, regional, national, or global. This has freed up a significant amount of time which was subsequently and rapidly filled with on-going remote video meetings, typically supported by more presentations. Also, most of us are working longer hours without our usual commutes, both earlier in the morning and longer into the evenings and weekends.
Many of us depended on personal face-to-face interactions with our customers, our team and our partners and suppliers. We never thought it could or would work without that, but it has. It is less personal for sure, without the ability to see full body language, having some of the interpersonal chats before or after the meetings, or the always valuable informal hallway chats or those during travel, meals, and drinks. We’ve had to compensate and communicate in other ways.
Our first thoughts were around the bandwidth for work from home, having enough computers, peripherals and accessories, cybersecurity, and personal home wi-fi and internet. Many of these concerns were easier to overcome than initially anticipated. One of the items we had to address quickly were electronic signatures, which also became easier than originally thought.
What about Vision and Innovation? Technology has received more respect over the past year; everyone began to see their own dependencies for sufficient and better technology. On top of that, there was now more interest in how technology could help organizations more, adding to what was the technology vision and innovative solutions for many Executive Teams and Boards. What else could we do for mobility, agility, productivity, and efficiency now that it was in the spotlight? It was good for us to have more of a say at the table and to bring forth what else could be done.
As for the technology culture, changes in the new normal virtual world have been dramatic. Technology influences our everyday lives and has a strong influence on culture. It impacts the ways in which we do most anything; personal computers, mobile smartphones, tablets, e-mail, the internet, social media - how did we ever survive without these things before we had them? They have changed the way we communicate, learn, think, and how we interact on daily basis. We are more interactive and collaborative than ever before. But do these items also lead to addiction, psychological, or physical health issues?
Promoting technological understanding at a user level occurred as many, both in the professional and personal world, have become much more computer savvy, leading us to the point that we are all likely much more efficient…or are we? While we think we are, what overall psychological or physical health detriments have we ignored? How are we working harder and longer than ever before while remaining isolated from each other, unable to socially interact as we used to? And how are we physically? Are we still getting as much exercise and/or are we eating better in a more sedentary world? I would argue both worse and better depending on the individual. Have you rebalanced your eating, drinking, and exercise habits to remain healthy while working longer, and more stationary, hours? I’ve seen many more people standing at their desks all day to compensate.
Information Exchange occurs predominantly via remote video meetings, as well as over the phone. Is that as productive as a face-to-face meeting? I say not, but I also see it working for some individuals. But are we making tasks easier and solving problems this way? I believe we are, there is more automation, less downtime, and we are still getting our jobs done.
What do you think? My goal was to get you to consider all the pros and cons we’ve experienced in these past few months and truly think about it. What would you like to change now, and what would you like to keep? While we’ve still got a long way to go, keep your chin up and do what you can! Good luck!
Mardi Humphreys, Change Agent, Integration Edge
The World Health Organization recognizes burnout as an official medical diagnosis caused by an unrelenting workload and/or no work-life balance. It’s number two on this list of what employees said were their biggest challenges during the pandemic.
· pressured to be available 24/7/365
· lack of flexibility at work
· worried about losing their jobs
· overwhelmed dealing with shuttered daycare and online school
· not at liberty to talk about outside-of-work issues affecting job performance
To begin battling burnout, define, set, and enforce your personal boundaries with your manager.
Your boundaries are based on your values and priorities. When defining them, think about what you need to feel empowered. The last time you felt undervalued, disrespected, or out of balance, what was the trigger? Did you have to work last weekend? Do you buy the office birthday cards and cupcakes for coworkers and it’s not in your job description? That’s where your boundary is. If you could live that situation over again, what action would you take to change it?
· Does your manager randomly call you throughout the week? Schedule a recurring 1:1 catch up meeting with an agenda.
· Feeling overwhelmed? Make a list of your priorities and ask your manager to do the same. In your next 1:1, compare lists. Are they different? Decide together what your top three responsibilities are and how much freedom you have to accomplish them.
· If your manager’s expectations cross a boundary, how important is the boundary to you? Is a compromise possible? Is saying no a battle you want to fight?
· Give updates on your projects’ statuses and request they prioritize them. Ask them to tell you more about why they need this assignment done in this timeframe, and why the task requires your unique skillset.
· Personal goals count. If your manager wants you to stay late, but your trainer is meeting you at the gym at 6:00PM, offer to get started early tomorrow morning. Compromise so you aren’t saying no all the time.
· Best practice is setting boundaries at the beginning of a project. For example: Make a rule to only answer texts after 7PM if it’s an emergency, and define what constitutes an emergency.
· Use technology to help you communicate boundaries: change your status to busy in the business communication platform your company uses, calendar an hour a day and label it as busy. You don’t have to say what you’re using the time for. Get the kids started on their homework if that’s what it takes to enable you to finish your work.
Burnout doesn’t just affect you; it affects the work too. You need to be flexible and accommodate the occasional emergency requiring overtime. But, regular work hours and exceeding the expectations of the project are good boundaries to help you both do the work every day and juggle the other aspects of your life. Do not apologize for protecting the time it takes to do the work you are already assigned.
Practice for boundary crossers. Rehearsal takes the emotion out of holding your boundary. Visualize your manager asking you to work on a Sunday morning; what do you do? Instead of silently fuming over the infraction for hours, immediately reinforce your boundary by clearly and respectfully stating what it is and why it exists. Be consistent in holding healthy boundaries. You aren’t communicating clearly if you keep moving them. For example, if you said you won’t respond to emails after 7:00PM, don’t open your inbox.
Your boundaries will be challenged. That will reveal where they are and help you to refine and iterate them. Those who set and hold boundaries gain respect. A friend just gave up a committee chair position because she assessed her commitments and realized she needed to off-load some. Will I miss her leadership? Yes. Do I respect her for making choices that help her achieve her goals? Absolutely.
Jeff Van Fleet "The Geek" & Mark Adams "The Coach", Lighthouse Technologies
Paul Webendorfer, Director of IT, ChangeUp Inc.
Did you always want to work in IT?
As far as career paths go, I am still weighing my options. I sincerely hope to make a decision before retirement, but the clock is ticking. Despite the fact that I have been working in IT for nearly 25 years, I had no aspirations of working in IT. I was actually planning for a career in financial law. Somewhere along the way, I took a job with a small local company, started helping with the fledgling IT department and the rest is history. Maybe I didn’t know what I really wanted to do or maybe it was just fate. Either way, I am blessed to have accidentally found a career that has provided me with so many challenges, so many rewards and so many opportunities to work with amazing people.
Throughout my career, my managers have primarily been on the business side of the organization, rather than the IT side of the organization. I think this factor helped form my “business first” IT philosophy. As a young man, just learning about business technology, enamored by technical bells and whistles, my boss gave me some excellent advice. He told me, “technology doesn’t mean a thing to us, if it doesn’t help the business.” This simple, practical advice set me on the right path of focusing on business solutions and not on the technology itself. To this day, I consider myself a business person working in IT, not an IT person working in business… and that has made a big difference for me.
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