Apply on the Expedient Technology Solutions website: https://expedienttechnology.com/careers/

Position Description

Expedient Technology Solutions is an established managed IT services company located in Miamisburg, Ohio. ETS has developed a strong reputation for providing outstanding customer service and for being a collaborative, strategic partner with its clients.

We are looking for an Infrastructure and Cybersecurity Service Coordinator to reshape the experience for our clients and team members.

Duties and Responsibilities

• Continually schedule Infrastructure/Cybersecurity tickets to the appropriate team member following ETS process and procedure expectations.

• Dispatch Infrastructure and Cybersecurity team members for onsite tickets as needed.

• Prioritize and reprioritize tickets on the Infrastructure/Cybersecurity boards.

• Coordinate more complex tickets that may involve multiple resources and after-hours scheduling.

• Oversee project management, client onboarding and offboarding.

• Initiate internal and external project kick off meetings to ensure understanding of scope of work for all parties.

• Meets or exceeds solution creation turn-around times.

• Work with other leadership as needed to effect outcomes, including working with the Director of Professional Services to achieve agreement gross profit targets.

• Ensure the success of Expedient Technology Solutions Service Level Agreements (SLA). • Ensure tickets that require due dates are completed within those due dates.

• Provide excellent communication and clear expectations for both internal resources and external clients.

• Complete other duties as assigned.

Essential Skills • Effectively communicate with clients and ETS team members. Communication is key to our success. • Balance responsibilities to ensure efficiency. • Maintain a strong level of professionalism and commitment to the impact you have on our client satisfaction. • Collaborate with team members on projects and issues. Provide and receive training as necessary. • Ability to understand and communicate technical information is required.

Expectations & Professional Growth • Follow ETS policies, procedures, and service delivery expectations to ensure consistency. • Work scheduled hours Monday through Friday, with some after-hours tasks as needed. Flexibility will be provided as determined by manager for after-hours tasks. • It is expected you will continue to grow as a valued team member through continued education (certification plan), research and study, and interaction with other professionals and leaders. • In addition to working in the ETS office, occasional travel to local customer sites may be required. Reliable transportation is necessary.

Desired educational & training requirements, and length of experience• It is desired you have a minimum of an associate degree. • Having 1-3 years of experience in a related technical role is required. • This position requires you to complete process and technical training during your first 30 days. Expedient Technology Solutions, LLC Job Description – Infrastructure and Cybersecurity Service Coordinator o These requirements involve shadowing team members, learning training procedures, client communication expectations, and specific technical skills/knowledge. This will be outlined in your onboarding schedule.

What is in it for you? We offer a competitive total rewards program that includes: • An executive team that cares about you and your career growth • Competitive Health Insurance package • Dental & Vision insurance • Competitive PTO and flexible work schedule • Retirement plan (401K) with company match

Purpose Statement and Core Values

Purpose Statement - Reshape the experience for clients and team members.

Core Values • Continued Growth: ETS places a strong focus on each team member continually growing both professionally and personally. • Honest Communication: ETS places a strong focus on consistent and honest communication between all team members and clients. • Deliver “Wow” through Service: ETS provides Stress Free IT managed services, which promises an experience that goes above and beyond our clients’ expectations. • Honor your commitments: ETS team members are expected to honor their commitments to our clients and company. • Respect and Serve Others: ETS is founded on biblical based principles and places a strong focus on team members serving others and giving back to our community. • Balance: ETS recognizes and supports the need for each team member to enjoy a quality life outside of work.

Apply: https://expedienttechnology.com/careers/