3 Ways Artificial Intelligence Can Improve the Workplace
John Owens, Cohesion
Artificial Intelligence (AI) is one of the biggest technology trends of recent years. AI is transforming everything from marketing to shopping to online gaming. Businesses are finding many creative ways to utilize artificial intelligence, such as chatbots to enhance customer service and tools for marketing automation. Another overlooked area that AI can help businesses is by making life easier for employees. Let's explore some of the ways AI for workplace apps can enhance the internal operations of your business.
3 Ways Artificial Intelligence (AI) Can Be Used in the Workplace
IMPROVING RECRUITMENT AND EMPLOYEE ONBOARDING
AI can make life easier for both recruiters and job applicants. Furthermore, it can simplify the onboarding experience for new recruits. These possibilities are already being realized by many companies, especially in the hospitality industry. For example, Marriott International uses an innovative chatbot for Facebook Messenger that makes it easier for candidates to learn more about career opportunities. These types of tools help to attract better targeted and better-informed candidates and take a load off HR departments.
Artificial intelligence can also improve onboarding and training. For example, the AI training tool Chorus listens to sales calls and is able to offer suggestions to improve results. As AI gets more advanced, there will be more and more ways that it helps with training.
Workplace apps are already enhancing productivity, allowing for the automation of many everyday tasks. AI has the potential to take this a step further. Every business has tedious administrative tasks that add up to many hours in a week. AI software, such as automated personal assistants, can help to perform many related tasks. For example, when it comes to organizing a meeting, AI could interface with your scheduling apps (e.g. Slack) and save people from having to make lots of phone calls or send out multiple emails.
AI can also help with tedious tasks such as payroll and timesheet management. Just as chatbots can help customers with FAQ, they can perform a similar function with employees. A smart AI can answer employee questions on a variety of topics such as information about products, benefits, company policies, and other issues. In some cases, the AI will need to refer people to a human but this is a valuable function as well. In large companies, it's often confusing for employees, especially newcomers, to know which person or department to consult.
Modern business depends heavily on effective communication, both internally and externally. As noted, AI can help with tasks such as planning meetings. It can even help you communicate with people around the world who speak different languages. For example, Skype Translator is a multilingual AI assistant that can be used in conference calls. This futuristic software supports 10 languages for voice and 60 with text, making it possible to communicate normally with people who couldn't otherwise understand one another.
The age of artificial intelligence is just beginning and has been noted as a technology on the rise in 2018. No doubt, there will be numerous ways to incorporate AI for workplace apps and other essential everyday responsibilities. Businesses will be able to free up time and handle many tasks more efficiently. This will benefit management, employees and customers alike.