The Systems Administrator will provide system analysis in the process of supporting end user systems and software on onsite and at remote locations. The selected candidate will use analysis and problem-solving methodologies to facilitate resolution, installation, updates, implementation, maintenance, education and documentation creation of a variety of computer software and hardware technologies. This role evaluates and analyzes complex applications such as operating systems with the objective of utilizing the equipment to its fullest capacity, increasing efficiency and reducing costs. The System Administrator will also solve and adapt problems presented so they fit within the operating limitations of the equipment.
Essential Duties & Responsibilities:
The responsibilities listed below are representative of the nature and level of work assigned and are not necessarily all-inclusive. Each incumbent in this job:
o The application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional issues and resolutions and specifications
o Project implementation of documentation, training, new computer deployments, and computer equipment end-of-life out processing.
o Implementation and configuration of software used across the enterprise for virus protection, software patching, machine imaging, email delivery, security
o Configure local and network printers, troubleshooting issues, ability to determine vendor intervention per scope of vendor support contract agreement.
o Supporting the phone system from changing name display to swapping phone extensions, setting up phone ports for new phone installations
o Tracking and documenting computer asset inventory equipment company wide
o Manage users’ network/Office 365 accounts from account creation to modifying security setting within Active Directory and managing network folder permissions.
o Log all help desk interaction within ticket tracking system, responsible for escalating issues that cannot be resolved or have been raised by a VIP.
o Route tickets to the appropriate next level of support per company SLA’s and procedures.
o Anticipates, identifies and articulates problem areas and develops preventative solutions.
o Strong focus on customer service, quality and accuracy.
o Provide recommendations for future plan and architecture improvements for the corporate environments. Keeping in mind the need for complete redundancy and no single point of failure.
Essential Knowledge, Abilities, & Skills:
o Self-starter capable of working independently with minimal supervision, and the ability to use independent judgment in matters that causing impact to the business.
o Skills required include excellent customer service, troubleshooting, problem solving used in answering technical support phone calls, voice messages, emails, and monitoring helpdesk ticketing system from end user’s request.
o Proficient with Apple and Microsoft operating systems, Microsoft Office 365 and other related company applications such as but not limited to Citrix, Share Point, Remote/VPN software and ERP accounting software.
o Demonstrated initiative to remain current in skill development and knowledge of hardware and software used by the company
o Excellent oral and written communication skills, particularly over the telephone and email.