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Technical Support Specialist

03/08/2023 2:23 PM | A'zia Garrett

Job No: 500828
Work Type: Staff Full Time (1500 hours or greater)
Location: Dayton, OH
Category: University Staff
Department: Advancement Info Tech - 300510
Pay Grade: A - Non Exempt
Advertised: March 06, 2023
Applications close: March 20, 2023

Click Here to Apply On UDayton Employment Website

The University of Dayton is a top-tier Catholic research university with academic offerings from the undergraduate to the doctoral levels. Our mission is to educate the whole person and link learning and scholarship with leadership and service. University Advancement promotes lifelong relationships, a culture of philanthropy and volunteer engagement in support of the University’s mission. As we enter into a comprehensive fundraising campaign, we are growing our exceptional team of passionate, mission-driven Advancement professionals, looking for a Technical Support Specialist who will support the fundraising and engagement efforts as part of the Advancement IT team.

This position is responsible for providing technical support to the staff of the Advancement division. Technical support includes, but is not limited to, desktop (both pc and Mac) network connectivity, general computer applications, and computer peripherals such as printers, scanners, and mobile devices. Support is provided in person to maximize the use of technology to increase overall productivity. The Technical Support Specialist is also responsible for administering all Advancements servers. This includes ensuring that all servers are patched and running a supported OS. This position manages the division's computer equipment and peripherals inventory and supports our Ticketing requesting System (Team Dynamix TDX), and other assigned projects.

Minimum Qualifications
- Bachelor's Degree in a computer-related field OR equivalent experience
- Two years work experience in a desktop computer support role
- Experience must include installation, configuration, and troubleshooting on Windows 10/11 systems
- Excellent working knowledge of Microsoft Office, Word, Excel, and Access.
- Effective written and verbal communication skills.
- Ability to work independently with minimal supervision.

Preferred Qualifications

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

- Experience with Active Directory, Ivanti, Gmail, Team Dynamix and Box
- Experience installing, configuring, and troubleshooting Macintosh systems.
- Previous work experience in higher education and alumni database software
- Knowledge of SalesForce or Affinaquest

Special Instructions to Applicants

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

A federal court on December 7, 2021, issued a ruling that suspends the COVID-19 vaccine requirement that applies to federal contractors nationwide. With this development, the University will pause any enforcement action against employees who have not complied with the requirement to be fully vaccinated by Dec. 8, 2021 or to have requested an exemption to maintain their employment status.

The University will continue to monitor the state of the pandemic on campus and in the community as well as developments in federal and state requirements, and also will continue to regularly consult with public health officials and our medical panel. As has been the case throughout the pandemic, our protocols and requirements are subject to change depending on conditions on campus or in our community, and government requirements.

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.

* Note to Employers: Job postings will be removed after 60 days.

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