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IT Support Analyst

02/16/2023 2:12 PM | Spencer Hogan

Company: Afidence
Work Type:
 Full Time Consultant (40 hours a week on-site) 
Location: Versailles, OH 
Department: Service Desk/IT Support
Application: Submit resume and cover letter to


IT Technician proficient in multiple disciplines of endpoint device (laptops, desktops, thin clients, printers, mobile phones, etc.) management. Advanced technical knowledge in an area of discipline. Provides phone support, performs troubleshooting, issue resolution, and root cause analysis within focus area(s).


       Performs work under general supervision

       Performs project work as assigned

       Provides IT Service Desk phone coverage for user support

       Purchases, configures, and troubleshoots hardware and software problems

       Manages IT incidents and communication with teammates

       Maintains inventory of parts or components

       Performs diagnostics to collect information to determine the source of the issue

       Analyzes and corrects problems using documented procedures, tools, and personal knowledge/skills

       Creates and maintains technical documentation on hardware and software applications

       Ensures software and hardware deployed meets industry and Midmark security requirements

       Resolves production availability and high-risk issues when identified

       Initiates Incident Response Plan as needed

       Continuously learns and applies industry best practices on infrastructure management

       Provides on-call support for after-hours high priority issue management and resolution

       Authors how-to and knowledge management references


Bachelor’s degree in information technology or related field, or Associate degree with 1-2 years of relevant experience. Additionally, 1-3 years of IT support experience.


       Professional knowledge and troubleshooting skills to resolve PC issues

       Ability to effectively evaluate and methodically solve problems

       Ability to work alone as well collaborate within a team

       Experience offering printer support and troubleshooting, preferably in a manufacturing setting

       Experience installing and troubleshooting issues of Operating Systems (Windows / Mac), printers, MS Office (M365/O365), and troubleshooting general PC issues

       Curious, creative, logical, detail-oriented and ability to problem solve

       Excellent communication and documentation skills with attention to detail and quality

       Ability to evaluate and methodically solve problems

       Ability to work alone as well as collaborate within a team

       Ability to receive and analyze feedback from peers and stakeholders

       Ability to provide feedback to others in a respectful and constructive manner

       Creative thinking skills

       Ability to foster a positive culture within the team and organization




The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                              

While performing the duties of this job, the teammate is regularly required to see, talk, and hear.  The teammate frequently is required to sit and use hands.  The teammate is occasionally required to reach with hands and arms.  The teammate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  


The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the teammate is occasionally exposed to moving mechanical parts.  The noise level in the work environment is usually quiet.


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the teammate. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

* Note to Employers: Job postings will be removed after 60 days.

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