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Rapid Sustainment Office IT Support Specialist

09/12/2022 3:12 PM | A'zia Garrett

Job No: 500305
Work Type: Staff Full Time (1500 hours or greater)
Location: Dayton, OH
Category: Research Staff
Department: Customer Enterprise Support - 250424
Pay Grade: P2 - Exempt
Advertised: September 01, 2022
Applications close: September 16, 2022

Click Here to Apply!

Are you interested in working for UDRI, a national leader in scientific and engineering research, serving government, industry and nonprofit customers? UDRI invites qualified candidates to apply for our Rapid Sustainment Office IT Support Specialist opening!

This position is located at the UDRI Hangar 01 facility supporting the Air Force Rapid Sustainment Office (RSO). The RSO increases mission readiness by rapidly identifying, applying and scaling technology essential to the operation and sustainment of the U.S. Air Force. Hangar 01 is the lead in bringing together a comprehensive network of new technological methods, processes, and techniques. Success comes from our teamwork and mutual respect for each other’s talents and unique perspectives.
We are seeking an organized, efficient IT technician to join our organization. In this position, you will work with other UDRI personnel and be responsible for the organization and execution of all information technology within the Hangar facility. The ideal candidate will work with other staff to carry out the support and maintenance of existing applications and development of new technical solutions.

Minimum Qualifications
• Bachelor's degree
• Minimum of 5 years' of experience managing IT systems
• Experience with installation and maintenance of hardware, software, and peripheral components
• Security+ Certification
• Microsoft and/or Macintosh Operating Systems and Workstations experience
• Network and Software Troubleshooting skills
• Experience in customer-facing support roles
• Experience with digital signage
• Excellent written communication skills
• Self-motivated with ability to work with minimal supervision
• Effective verbal communication with clients at all levels
• Successful collaboration within a multi-disciplinary team
• Consistent, professional dress and manner
• US Citizenship

Preferred Qualifications

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

  • 5+ years managing IT systems
    Demonstrated experience with reporting and business intelligence (BI)
    Demonstrated understanding of security concerns and audience targeting
    SharePoint Administration Experience
    Experience with AV equipment
    Experience with the RSO
    1 year min NIPRNET experience
    IT related certifications, including CompTia A+
    Ability to support a variety of devices at our primary office and remote support
    Understanding of Remote Access capabilities and functionality
    Ability to work on a multi-disciplinary team
    Willing to work some weekends and evenings
    Ability to travel on a limited basis

Special Instructions to Applicants

To apply please submit a cover letter addressing each minimum qualification and applicable preferred qualifications that you meet.

A federal court on December 7, 2021, issued a ruling that suspends the COVID-19 vaccine requirement that applies to federal contractors nationwide. With this development, the University will pause any enforcement action against employees who have not complied with the requirement to be fully vaccinated by Dec. 8, 2021 or to have requested an exemption to maintain their employment status.

The University will continue to monitor the state of the pandemic on campus and in the community as well as developments in federal and state requirements, and also will continue to regularly consult with public health officials and our medical panel. As has been the case throughout the pandemic, our protocols and requirements are subject to change depending on conditions on campus or in our community, and government requirements.

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.

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