HCST is seeking candidates for an IT support technician position.
HCST is a full-service IT Managed Services Provider based in Beavercreek Ohio and providing services primarily to small to mid-sized companies and organizations in the greater Miami Valley (Dayton and Springfield). Celebrating 30 years of business this year, HCST provides a wide variety of IT services: concentrating on "Managed" proactive support services, but also providing on-call break-fix services for a wide variety of clients; Business Continuity solutions (backup and disaster recovery); hardware, software and cloud-based solutions leveraging our relationships with major vendors such as Dell, Cisco, Microsoft, Amazon Web Services, Datto and Sangoma; and VoIP-based telephone solutions with on-premises PBXs, "hosted" solutions, and hybrid cloud-based PBX solutions.
HCST has earned a fantastic reputation for the quality of our services. Our technicians demonstrate that quality by their professional demeanor and appearance, trustworthiness, technical competence, and ability to interact with our clients. HCST support technicians are self-motivated -- able to pick up outstanding tasks, and work well with other team members as part of a technical support team.
HCST has a staff of 5 highly qualified and experienced IT Support technicians with a wide variety of expertise, and 2 administrative support professionals. While highly professional and engaged, HCST operates in a relaxed atmosphere where the staff works well together in a team environment. During our current pandemic situation, HCST is operating very successfully in a hybrid work environment, with all staff able to work either remotely, or at minimal staffing levels in our Beavercreek office in addition to providing on-site support services.
This IT Support technician will be responsible for remote and on-site support for a wide variety of clients. Only applicants with demonstrated experience with business IT support will be considered. Necessary experience will include: current Windows workstation and server Operating Systems; Microsoft Office applications (Outlook, Word, Excel, OneDrive, Sharepoint); enterprise server-based functions such as DHCP, Active Directory, Windows security, shared printers, initial user workstation setup, etc; and network infrastructure including IP addressing, DHCP & DNS, switches and routers. Experience with VoIP phones and/or phone systems is an added benefit.
Familiarity or experience with the Autotask Professional Services (ticketing) environment or similar systems is a definite positive factor, but not required.
This position is considered full-time exempt, salaried with access to HCST benefits plan. Candidates will be need reliable transportation to provide on-site support (HCST compensates for mileage at full IRS rate),
HCST requires US Citizenship, clean background checks (local and FBI) and pre-employment drug testing on all support technicians.
To respond, please forward cover letter and resume detailing experience and qualifications via Email ONLY to email@example.com.